Shipping. Shipping charges are calculated based on your location and weight of items ordered. Delivery usually takes 4-20 days depending on a country your order is shipped to. Delivery to European countries and North America regularly takes less than a week. We use EMS - Express Mail Service to deliver your order. More about EMS can be found on their website www.ems.coop. All goods shipped with EMS - Express Mail Service are insured. Below are some sample shipping prices for locations in Europe and North America. Europe 1.0 - 2.0 kg $27.00 2.1 - 3.0 kg $37.00 3.1 - 4.0 kg $46.00 4.1 - 5.0 kg $55.00 5.1 - 6.0 kg $65.00 Canada, United States 1.0 - 2.0 kg $40.00 2.1 - 3.0 kg $54.00 3.1 - 4.0 kg $67.00 4.1 - 5.0 kg $80.00 5.1 - 6.0 kg $93.00 Customs. When ordering goods you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be. Please contact your local customs authorities or postal service for more information. Order tracking. Once your order is shipped we will send you a confirmation e-mail with a tracking number so you can monitor where exactly your order is and when you will receive it. Returns. It is possible to return ordered products within 30 days from the date of purchase. Only unused products in their original condition and packaging can be returned. We will refund the value of your order as soon as we receive the products back. Please, contact us at info@duvet-place.com to get instructions on how to return a product.